Complaints
The General Consulate of Nigeria is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the consulate provides, as they will help us to identify what we do well and what we could do better. We use this feedback to assess and improve our services.
Complaints, Compliments and Feedback
If you have any complaints, feedback, or suggestions about the consular service provided, please send details of your complaint using our online feedback form, or in writing to:
The General Consulate of Nigeria
Consular Directorate,
16 Rivonia Rd, Illovo,
Sandton, Johannesburg,
South Africa
We aim to respond to complaints relating to consular services within 96hrs. Find out more about our complaints procedure.
Making a complaint about a Consular Service:
There are 2 stages to our complaints procedure:
Stage 1
Please send details of your complaint to our feedback form. We will record and examine your complaint, and use the information you provide to help make sure that we offer the best possible help and support to our customers. The consulate will reply to you after this examination.
Stage 2
If you are not happy with our initial response, you can escalate your complaint to the Director of Consular Services by reply. The Director will see all complaints and will ask for an investigation to be carried out by a member of staff who is not directly connected to your case or to your complaint.
Next steps
If you are not satisfied with the response from the Director, then you can write directly to the Consul General.
Complimenting a Consular Service
Understanding what we have done well is just as important as understanding those things we may have done not so well. Your positive feedback helps us to ensure that we are able to provide the best possible, most consistent, and most appropriate consular service to all our customers.
If you have received a consular service that was helpful, supportive, or professional from one of our staff, please send details using our form.
Complaints About Passports
If your complaint is about Nigerian passports, contact Immigration Section Passport Unit.
Complaints About Visas
If your complaint is about Nigeria visas, contact Immigration Section Visa Unit.